Four hours later, Schroepfer tweeted, “We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible.” Meanwhile, the company offered no explanations. Shortly after the outage occurred, Facebook spokesperson Andy Stone tweeted that the company was working to restore access to its apps. ![]() Even Adam Mosseri, the head of Instagram, nodded to the broad extent of the outage, tweeting that it "does feel like a snow day." Others reported that the badges they use to enter Facebook buildings had stopped working. A number of employees told BuzzFeed News that they could not receive emails from outside addresses. "This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt," the company explained.įacebook said it is "working to understand more about what happened" in the latest incident and apologized to those affected, noting the company understands "the impact outages like these have on people's lives.Inside Facebook, the outage wreaked havoc across several crucial internal systems. The company explained the underlying cause of the outage also affected many internal tools and systems used in its day-to-day operations, which hampered its efforts to resolve the issue quickly.įacebook said: "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication. Getty Images What Caused the Outage?įacebook believes the root cause of it was "a faulty configuration change" and stated there was "no evidence that user data was compromised" due to the outage. The social media giant saw a mass outage across its services on Monday, including WhatsApp, Instagram and Facebook Messenger. ET, with user reports to Downdetector declining, the real-time data platform said Monday.Ī person looks at a smart phone with a Facebook app logo displayed in the background in August 2021 in Arlington, Virginia. The outage was reported to have been resolved from around 6:30 p.m. Most users reported having trouble with the website and apps overall, according to the reports. alone, there were over 123,000 problem reports for Facebook, 98,000 for Instagram, 34,000 for WhatsApp and 9,800 for Facebook Messenger. ET, there were more than 5.6 million reports worldwide about issues across Facebook's services, according to Downdetector. ![]() ET on October 4, the outage was reported to have extended across all of the company's apps, which include WhatsApp, Instagram and Facebook Messenger, with reports starting to come in from around 11:15 a.m. The Facebook outage lasted for around six hours, according to Downdetector.Īt around 1 p.m. How Long Was Facebook, Instagram and WhatsApp Down? The latest incident marked another blow for the social media giant, which has come under fire recently following a series of leaked documents that allege Facebook is aware its platforms are used to spread hate, violence and misinformation and attempted to hide that evidence. ![]() reportedly saw the greatest impact, with over 1.7 million problem reports seen by Downdetector, followed by Germany (1.3 million), the Netherlands (915,000), the U.K. We've been working as hard as we can to restore access, and our systems are now back up and running." In a statement on Monday, Facebook said: "To all the people and businesses around the world who depend on us, we are sorry for the inconvenience caused by today's outage across our platforms. Zuckerberg May Be Having the Worst Week of His Life and It Is Only Monday.1.5 Billion Facebook Users' Personal Information Allegedly Posted for Sale.Facebook Engineers Reveal Cause of Monday Outage.
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